· Actively manages deviations to achieve RFT (right first time) and on-time phase completion, including deviation closure by the original due date
· Immediately upon assignment of an investigation, partners with their investigation team (QA Reviewer/ Approver, SMEs [subject matter experts], and necessary stakeholders) on definition and alignment of the investigation plan, required data, and timing for completion. Continues to partner with investigation team throughout the investigation process to ensure agreement / alignment on root cause and CAPA
· When CAPA are needed, facilitates the investigation / CAPA team to define objectives, deliverables, ownership, due dates, and effectiveness requirements
· Ensures smooth transition of the defined CAPA to the owning department SME and ensures the CAPA progresses to implementation timely to ensure on-time deviation closure
· Owns and investigates department-specific trend deviations. Leads investigation team to perform deep-dive analysis of department-specific trends, including to:
· Assess trend details to ensure accuracy and alignment across the team
· Facilitate in-depth root cause analysis to determine additional process and system failure modes
· Evaluate previous root causes and CAPA (in-progress or implemented) identified to lessen the trend
· Determine if previous identified CAPA are sufficient to reduce the trend by defined targets
· Leads GEMBAs and interviews the people closest to the work to identify failure modes and seek further understanding of the deviations
· Applies HOP (Human and Organizational Performance) principles to investigations
· Uses both soft-skills and technical skills to drive the deviation and CAPA processes:
· Demonstrates good teamwork, collaboration, and communication skills with all internal and external customers
· Seeks to understand, demonstrates humility, and shows curiosity for learning
· Completes deviations that are thorough, accurate, and complete
· Understands the overall deviation and CAPA processes including all phases of the records and proper content for each phase
· Understands appropriate assignment of classifications and requirements for each
· Understands the importance and impact of lot association within deviations and the relation to product disposition
· Captures the necessary data to support containment activities and impact assessment
· Attaches all necessary supporting evidence to the electronic deviation and ensures all attachments have been referenced in the record
· Performs investigations and root cause analyses that are commensurate to the event being investigated
· Understands multiple RCA tools and when, where, and how to apply them
· Utilizes good technical writing skills
· Contacts vendor as needed to complete investigations in a timely manner