Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. well.
Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.
Consistently achieves results, even under tough circumstances. For example, holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure. Focuses on key goals, even during setbacks and obstacles.
Works with full competence to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications. Typically works without supervision and may provide technical guidance.
Works with full competence to understand and effectively use standard office equipment and standard software packages to support business processes. Typically works without supervision and may provide technical guidance.
◆ Planning and Organizing
Works at an intermediate level to plan, organize, prioritize and oversee activities to efficiently meet objectives. Typically works with guidance.
Works with full competence to manage and apply safe systems of work. Typically works without supervision and may provide technical guidance.
Works at an intermediate level to understand numerical concepts and use them to carry out mathematical operations e.g. in order to analyze reports. Typically works with guidance.
Works at an advanced level to ensure the optimum utilization of production plant, equipment and materials. Typically works independently and provides guidance.
◆ Office Systems Management
Works at an intermediate level to select and deploy the appropriate office system and to use it to optimum effect. Typically works with guidance.
Works at an intermediate level to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives. Typically works with guidance.
Experienced practitioner able to work unsupervised (13 months to 3 years)
Very limited (0 to 3 months)