How will you help us make an impact? 👩💻👨💻
As a Technical Support Analyst, you are a core part of the team that keeps Clariti’s customers running. You’re a solution-oriented problem-solver who takes real ownership over the cases you carry - investigating thoroughly, communicating clearly, and following through without being asked twice. You know when to dig in independently and when to escalate, and you bring a level of care that makes every customer interaction better than the one before it.
Reporting to the Senior Manager, Customer Support, you serve as a primary point of reception for technical issues across Clariti’s customer and partner base. You’ll contribute to the team’s knowledge base, support cross-functional collaboration, and grow your technical depth in a high-accountability environment where your work directly shapes the customer experience.
Clariti is a Salesforce-native platform used by municipal governments to run permitting, licensing, land management, and financials. When something breaks for a city, our Support team is the first and last line of defense and because our product is built on Salesforce, that means troubleshooting both our proprietary application logic and the platform underneath it.
If you can look at a case and work out whether the problem is in our code, in the customer’s configuration, or in the platform itself this is your role.