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NT
Nttlimited

Senior IT Client Service Specialist

Salary$90k – $150k
LocationNorCal, CA, United States of America
Work modehybrid
Typefull-time
SenioritySenior
Company size10,000+ people
First seenOct 10, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have31
Accountable for the performance of all operational delivery of centralized IT
Assists transformation teams in centralization of services by engaging the correct stakeholders within divisions and coordinate the engagement if required
Ensures the transformation is in line with the agreed Scope of Work
Works closely with the regional or service provider stakeholders and delivery providers to ensure the service aggregation is in line with the partnership agreement
Maintains a holistic position to ensure full objectivity and impartiality, maintaining the client’s strategic direction for Corporate IT - Become a trusted advisor
Accountable for management escalations and work with relevant stakeholders through to a resolution
Manages the contractual obligation that needs to be delivered, for example, vulnerability management, service reporting, escalations management
Governance of regional/divisional risk register
Ensures a culture of service management excellence is developed and maintained
Drives continual service improvement and optimization
Acts as a communication point during security major incidents and critical escalation to business stakeholders
Works with regional/divisional stakeholders to develop the regional/divisional strategy roadmap and the implementation thereof
Governance of the Continuous Improvement Register
Performs any other related task as required
Advanced knowledge across Group delivered IT Services
Excellent business awareness and solid analytical skills
Ability to multi-task and prioritize with great attention to detail
Advanced proficiency in driving outcomes via influence management
Excellent communication and documentation skills
Excellent project management skills
Ability to persuade, negotiate and influence key stakeholders
Excellent client relationship building and engagement skills
Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
Advanced understanding of business strategy and the ability to align service delivery efforts with organizational goals is vital
Advanced proficiency in using data and analytics to make informed decisions, track the performance of service delivery, and identify areas for improvement
Bachelor’s degree or equivalent in Information Technology or a related field
ITIL Foundation V4 certification is required
Advanced demonstrated experience participating in the delivery of ICT Services Contracts is essential
Advanced demonstrated experience in IT service delivery management for large multinational
Advanced demonstrated continuous service improvement experience
Advanced demonstrated client satisfaction experience is essential
Nice to have1
Advanced demonstrated experience in Resource Coordination is beneficial
Benefits
Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Health savings account
Life insurance
Short term disability
Long term disability
Paid time off
Employee assistance program
401(k)
About the company
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
Your day at NTT DATA
The Senior IT Client Service Specialist is an advanced subject matter expert, responsible for ensuing all client contracts are governed and executed to client requirements.
This role acts as the business relationship manager to the region/division, ensuring that services meet the business’s requirements and facilitate any demands for changes to the service catalogue.
The Senior IT Client Service Specialist is the day-to-day, senior advocate to a single region/division representing Corporate IT Services.
Key responsibilities:
•
Accountable for the performance of all operational delivery of centralized IT.
•
Assists transformation teams in centralization of services by engaging the correct stakeholders within divisions and coordinate the engagement if required.
•
Ensures the transformation is in line with the agreed Scope of Work.
•
Works closely with the regional or service provider stakeholders and delivery providers to ensure the service aggregation is in line with the partnership agreement.
•
Maintains a holistic position to ensure full objectivity and impartiality, maintaining the client’s strategic direction for Corporate IT - Become a trusted advisor.
•
Accountable for management escalations and work with relevant stakeholders through to a resolution.
•
Manages the contractual obligation that needs to be delivered, for example, vulnerability management, service reporting, escalations management.
•
Governance of regional/divisional risk register.
•
Ensures a culture of service management excellence is developed and maintained.
•
Drives continual service improvement and optimization.
•
Acts as a communication point during security major incidents and critical escalation to business stakeholders.
•
Works with regional/divisional stakeholders to develop the regional/divisional strategy roadmap and the implementation thereof.
•
Governance of the Continuous Improvement Register.
•
Performs any other related task as required.
To thrive in this role, you need to have:
•
Advanced knowledge across Group delivered IT Services.
•
Excellent business awareness and solid analytical skills.
•
Ability to multi-task and prioritize with great attention to detail.
•
Advanced proficiency in driving outcomes via influence management.
•
Excellent communication and documentation skills.
•
Excellent project management skills.
•
Ability to persuade, negotiate and influence key stakeholders.
•
Excellent client relationship building and engagement skills.
•
Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
•
Advanced understanding of business strategy and the ability to align service delivery efforts with organizational goals is vital.
•
Advanced proficiency in using data and analytics to make informed decisions, track the performance of service delivery, and identify areas for improvement.
Academic qualifications and certifications:
•
Bachelor’s degree or equivalent in Information Technology or a related field.
•
ITIL Foundation V4 certification is required.
Required experience:
•
Advanced demonstrated experience participating in the delivery of ICT Services Contracts is essential.
•
Advanced demonstrated experience in IT service delivery management for large multinational.
•
Advanced demonstrated experience in Resource Coordination is beneficial.
•
Advanced demonstrated continuous service improvement experience.
•
Advanced demonstrated client satisfaction experience is essential.
Legal
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $90,000 - 150,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
Benefits
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
Workplace type:
Hybrid Working
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
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