Intake Counselor - Volunteer
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Before you apply
SalaryNo pay range posted
LocationSan Francisco, CA
Work modeon-site
Typepart-time
SeniorityEntry
DepartmentLegal
Company size51–200 people
PostedOct 24, 2019 · 7y ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Oct 24, 2019No pay range listed, though California requires one
At a glanceSummarised by Seekless from the posting.
Strong commitment to and enthusiasm for the mission of the ACLU of Northern California
Ability to adhere to a strict code of confidentiality
A dedication to ongoing learning on how to best perform intake volunteer duties
Strong oral and written communication skills
Proficiency with or willingness to learn Outlook
Proficiency with or willingness to learn a web-based database
Highly organized and careful attention to detail
Conducting initial interview questions with the callers, writing clear and complete notes during the call, and documenting relevant matters in a concise manner
Reviewing, evaluating, and responding to written requests for assistance, including mail and online complaints
Working with a web-based database to enter and update information from the intake, as well as catalog that data within the system
Advanced or higher proficiency in Spanish (reading, writing, listening, and speaking)
Experience with a web-based database
Equal employment opportunity policy – no discrimination on basis of race, religious creed, color, etc.
Reasonable accommodations for qualified applicants and employees with disabilities
Consideration for all qualified applicants with criminal histories in a manner consistent with SF Fair Chance Ordinance
Skills
Outlook
web-based database
About the role
This is a volunteer opportunity available in the ACLU Foundation of Northern California’s Legal-Policy Department.
About the organization and the department
The mission of the ACLU Foundation of Northern California (ACLU NorCal) is to be an enduring guardian of justice, fairness, equality, and freedom, working to protect and advance civil liberties for all Californians. This position offers a unique opportunity to be at the heart of the Legal-Policy team which pursues cutting edge impact litigation and promotes policy change in order to defend and expand the civil liberties and civil rights guaranteed by the Bill of Rights and the California Constitution.
The position
Intake Counselors support the Civil Liberties Intake Program by processing requests for legal assistance, distributing know-your-rights materials, etc. The Intake Counselor position is supervised by the Intake Program Manager.
Responsibilities
Responsibilities can include:
•
Answering phone calls received through our Civil Liberties Hotline;
•
Conducting initial interview questions with the callers, writing clear and complete notes during the call, and documenting relevant matters in a concise manner;
•
Reviewing, evaluating, and responding to written requests for assistance, including mail and online complaints; and
•
Working with a web-based database to enter and update information from the intake, as well as catalog that data within the system.
Qualifications
The ACLU NorCal values equity and inclusion and encourages a diversity of candidates from various backgrounds to apply.
Individuals joining the Legal-Policy Department team as a Volunteer Civil Liberties Intake Counselor must have the following skills and qualifications:
•
Strong commitment to and enthusiasm for the mission of the ACLU of Northern California (for examples of our work, see the ACLU NorCal’s online legal docket: https://www.aclunc.org/our-work/legal-docket);
•
Ability to adhere to a strict code of confidentiality;
•
A dedication to ongoing learning on how to best perform intake volunteer duties;
•
Strong oral and written communication skills;
•
Proficiency with or willingness to learn Outlook;
•
Proficiency with or willingness to learn a web-based database; and
•
Highly organized and careful attention to detail.
Helpful but not required skills and qualifications include
•
Advanced or higher proficiency in Spanish (reading, writing, listening, and speaking);
•
Experience with a web-based database.
Time commitment & benefits
We require a minimum 4-month commitment of at 6 least hours during the workweek (Monday - Friday). This is an unpaid position.
To apply
The cover letter should include why you are interested in this volunteer position and what your availability will be for the coming months.
Legal
The ACLU of Northern California advances equity and inclusion in the workplace by providing equal employment opportunity to support a work environment free from discrimination on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age (over 40), sexual orientation, military and veteran status, and any other basis prohibited by law. The organization also provides reasonable accommodations for qualified applicants and employees with disabilities. This equal employment opportunity policy applies to all aspects of employment, including recruitment, selection, advancement, training, problem resolution, and separation from employment. Through this policy, the ACLU NorCal strives to establish and maintain an equitable and accessible work environment that is free from discrimination and supportive of a workforce that reflects the rich diversity of our communities and the people we serve. ACLU NorCal will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).