Mandarin Guest Relation Officer (Native/Speaker) | AYANA Komodo
LocationKomodo, Nusa Tenggara Timur, Indonesia
Work modeon-site
Typefull-time
DepartmentAYANA Komodo
Company size1,001–5,000 people
First seen1w ago
Last seen3d ago
About the role
AYANA Hospitality is excited to offer the position of Mandarin Guest Relation Officer (Native/Speaker) at our stunning AYANA Komodo resort. This role is critical in cultivating a welcoming atmosphere for our guests, ensuring they receive premium service throughout their stay. You will use your language skills and hospitality expertise to create memorable experiences.
Responsibilities
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Review arrival lists to welcome guests
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Attend to special guests (e.g. VIPs) and answer their inquiries
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Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
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Provide information about amenities, area and venues and promote services
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Anticipate guest needs and build rapport with customers
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Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
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Address customer complaints and escalate to Guest Relation Manager when needed
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Ensure compliance with health and quality standards
Requirements
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Fluent in Mandarin (with a minimum HSK Level 4 certification for Mandarin speakers), and strong command of the English language.
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Diploma in Rooms Division, Hotel Management, or a related discipline is required. While a Bachelor’s degree is preferred, fresh graduates are welcome to apply.
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Excellent communication and interpersonal skills.
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Strong problem-solving abilities and a customer-oriented mindset.