Public Safety Dispatcher
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Before you apply
SalaryNo pay range posted
LocationOakland, CA
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentSafety and Security
Company size10,000+ people
PostedNov 5, 2026 · 3d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or GED equivalent
One or more years of relevant experience
A valid U.S. Driver's License
Certification in a POST Public Safety Dispatcher course or the successful completion of a qualifying course within 6 months of hire
APCO certification within six months of hire
Must currently possess, or must achieve within first three months; CPR (BLS/HCP) certification
Ability to multi-task, prioritize, and quickly synthesize information
Ability to remain calm, stay focused, and utilize sound judgement in rapidly evolving, stressful emergency situations
Excellent verbal and written communication skills
Strong computer skills, typing skills, and ability to learn new software
Excellent interpersonal skills and ability to work effectively with a wide variety of people
Has a professional phone manner and a service mentality
Is team and goal oriented
Ability to exercise discretion in handling confidential information
Bachelor's Degree in criminal justice, communications, leadership, or other related area is preferred
Former dispatch or law enforcement experience strongly preferred
Call-taking experience preferred
Experience in a higher education setting preferred
Certifications in any applicable training and courses related to the dispatch function & emergency communications
Candidates must pass a criminal background check
Candidates will be subject to a drug test and psychological exam
Benefits
Medical
Vision
Dental
Paid time off
Tuition assistance
Wellness
Life
Retirement
Commuting
Transportation
About the Opportunity
About the Opportunity:
Reporting to the Dispatch Supervisor, the Public Safety Dispatcher is responsible for the day-to-day communications function of the Communications Center for the Oakland Campus. The dispatcher will be responsible for answering all calls for service as well as the dispatching of officers to these calls. The dispatcher may also be responsible for monitoring the public safety walk-in center during non-business hours or as needed.
Responsibilities:
•
Receive emergency and non-emergency telephone calls
•
Determine the nature, location, and priority of requests and dispatch appropriate resources in accordance with established procedure
•
Enter, update, and retrieve information from a variety of computer systems
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Disseminate mass emergency notification alerts when necessary
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Monitor radio traffic, security alarms, fire alarms, and video security cameras
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Provide referral services and victim resources
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Research, collect, analyze, document, and disseminate public safety intelligence
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Undergo initial training and maintain knowledge through continuing education
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Monitor the 24/7 public safety walk-in center and dispatch officers as needed for walk-in reports
•
Other duties as assigned
Mandatory Job Requirements
•
High School Diploma or GED equivalent
•
One or more years of relevant experience
•
A valid U.S. Driver’s License
•
Certification in a POST Public Safety Dispatcher course or the successful completion of a qualifying course within 6 months of hire
•
APCO certification within six months of hire
•
Candidates must pass a criminal background check
•
Candidates will be subject to a drug test and psychological exam
•
Must currently possess, or must achieve within first three months; CPR (BLS/HCP) certification
Required Skills
•
Ability to multi-task, prioritize, and quickly synthesize information
•
Ability to remain calm, stay focused, and utilize sound judgement in rapidly evolving, stressful emergency situations
•
Excellent verbal and written communication skills
•
Strong computer skills, typing skills, and ability to learn new software
•
Excellent interpersonal skills and ability to work effectively with a wide variety of people
•
Has a professional phone manner and a service mentality
•
Is team and goal oriented
•
Ability to exercise discretion in handling confidential information
Preferred Qualifications:
•
Bachelor’s Degree in criminal justice, communications, leadership, or other related area is preferred
•
Former dispatch or law enforcement experience strongly preferred
•
Call-taking experience preferred
•
Experience in a higher education setting preferred
•
Certifications in any applicable training and courses related to the dispatch function & emergency communications.
Position Type
Safety and Security
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Legal
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.