Customer Service Representative - CT
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Before you apply
LocationMiami, Flor, Un
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
Company size10,000+ people
PostedOct 22, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or GED equivalency required
1 or more years of customer service experience
Excellent oral and written communication skills
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
Strong organizational and problem-solving skills
Goal-oriented with a focus on delivering excellent customer service
Strong interpersonal relationship-building skills
Proficient with PCs and navigating a multi-window environment
Intermediate skills in MS Outlook, Word, and Excel
Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively
Focus on customer account management is preferred
Skills
MS Outlook
MS Word
MS Excel
Benefits
401(k)
Tuition reimbursement
Employee purchase discount
About the company
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
Recruiting Profile
Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.
Primary Objective
To engage with customers through multiple interaction types, including phone, email, and in-person. Showroom duties include guiding customers through the showroom and assisting with product selection. Efficient coordination between the Company and its customers with a high level of service and support, ensuring customer satisfaction.
Primary Function and Scope
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Provide exceptional customer service through phone, email, and in-person interactions.
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Build and nurture strong customer relationships.
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Assist customers in selecting the appropriate products for their needs.
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Retrieve and bring product samples to customers in the showroom
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Accurately maintain customer contact information and transaction records.
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Follow up with customers on quotes, inquiries, and sales opportunities.
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Process sales transactions, payments, and generate sales orders.
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Create shipping orders and packing lists.
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Answer inbound sales calls and proactively make outbound calls.
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Maintain and create marketing materials.
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Collaborate with the Sales Representative.
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Stay informed about company products and services.
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Perform additional duties as required.
Experience and Knowledge Required
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High School Diploma or GED equivalency required.
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1 or more years of customer service experience.
•
Focus on customer account management is preferred
Competencies
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Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organizational required.
•
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
•
Ability to demonstrate strong organizational and problem-solving skills required.
•
Goal-oriented with a focus on delivering excellent customer service.
•
Ability to demonstrate strong interpersonal relationship-building skills.
•
Proficient with PCs and navigating a multi-window environment.
•
Intermediate skills in MS Outlook, Word, and Excel.
•
Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively.
Other Pertinent Job Information
While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.
Benefits
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Legal
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.