Patient Care Representative
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Before you apply
SeniorityEntry
Company size1,001–5,000 people
First seenNov 3, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Ability to read, write and communicate in English at the level of a high school graduate
Ability to work independently in a fast paced environment
Excellent telephone and communication skills
Strong interpersonal, customer service and time management skills
Experience with current office technology, proficient with computer office applications
Minimum of one year experience in a clinical setting preferred
Skills
office technology
Responsibilities
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Advocates for the patient’s appointments, and healthcare needs
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Communicate unresolved issues to manager or designee to facilitate timely interventions
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Demonstrate excellent communication skills effectively and efficiently
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Maintains accurate records of all calls and corresponding details
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Efficiently field patient questions and concerns
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Process messages and report to the respective physicians and their teams, whenever necessary
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Attends and actively participates in team meetings
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Answers phones in accordance with department standards to achieve expected goals
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Communicates effectively and efficiently when in the call center assignment
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Other work related duties as assigned
About the role
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service
Requirements
•
Ability to read, write and communicate in English at the level of a high school graduate
•
Ability to work independently in a fast paced environment
•
Excellent telephone and communication skills
•
Strong interpersonal, customer service and time management skills
•
Experience with current office technology, proficient with computer office applications
•
Minimum of one year experience in a clinical setting preferred
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