Remote Recruitment is hiring a Warranty Administrator for a UK-based employer, fully remote from South Africa.
Role overview
You’ll process warranty claims end to end for a UK business — checking entitlement, submitting to the manufacturer, chasing decisions and keeping customers informed while the claim moves.
Claims move through several hands before they are paid, and the difference between a two-week and a two-month resolution is usually whoever is chasing it. That will be you.
You will work UK business hours from home, as part of a South African team placed directly with established UK employers.
Key responsibilities
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Register and validate incoming warranty claims against policy terms
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Submit claims through manufacturer portals and track outcomes
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Chase outstanding decisions and escalate stalled cases
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Keep customers updated at each stage of the claim
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Reconcile approved claims against credits received
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Maintain accurate claim records and supporting documentation
What you’ll need
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Experience with claims, warranty or high-volume case administration
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Comfortable working across supplier or manufacturer portals
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Strong attention to detail when checking entitlement and dates
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Clear, patient written English for customer updates
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Able to hold a caseload without losing track of open items
Nice to have
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Automotive, appliance or equipment sector exposure
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Experience reconciling credits or supplier invoices
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Familiarity with a ticketing system such as Zendesk
What’s on offer
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100% remote, working from anywhere in South Africa
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UK business hours, 09:00–17:00 UK time (11:00–19:00 SAST)
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Direct exposure to an established UK business
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Long-term, stable placement with room to grow
About the company
Remote Recruitment places South African professionals with UK businesses for long-term, fully remote roles.