We’re looking for a ServiceNow CMDB Manager / Product Owner to lead the strategy, governance, and evolution of our enterprise CMDB. In this highly visible leadership role, you’ll own the product vision, roadmap, and outcomes that transform the CMDB into a trusted, service-centric, and AI-ready foundation for IT operations, security, automation, and cloud services.
You’ll lead a team of CMDB professionals while partnering with architects, platform engineers, and technology leaders across the organization. Together, you’ll drive data quality, governance, service modeling, discovery, and operational excellence at enterprise scale.
CMDB North Star Transformation Leadership
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Lead the North Star transformation across the stabilize, structure, and scale journey, converting assessment findings into a prioritized, funded, and executable roadmap.
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Establish a class-based remediation and certification model covering DEFINE, CONTROL, MEASURE, OWN, OPERATE, and CERTIFY stages for priority CI classes and tables.
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Require a reproducible definition of done for each workstream: baseline, approved design, implemented control, before-and-after proof, named owner, runbook, dashboard, backlog, and sustainment handoff.
Success in this role means: delivering trusted, scalable, and AI-ready CMDB that improves service visibility, strengthens operational decision-making, and enables technology teams to work smarter and more effectively.
This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, Columbus, OH, Charlotte, NC, and Chicago, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday) Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.