Total Loss Supervisor
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Before you apply
LocationATLANTA, GA; TAMPA, FL; BIRMINGHAM , AL
Typefull-time
SenioritySenior
Experience5+ yrs
Company size201–500 people
PostedSep 9, 2026 · 1mo ago
Verified live6h ago
At a glanceSummarised by Seekless from the posting.
5 years of P&C insurance background with a minimum of 3 years total loss claims handling
Significant knowledge of repair and total loss techniques and statutory requirements are necessary
Spanish-English bilingual proficiency
Valid Driver's License
Bachelor's Degree
Prior supervisory role
Responsibilities
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Review and monitor total loss claim inventory to ensure timely handling and resolution.
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Assign and distribute new total loss claims based on workload and staffing needs.
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Provide guidance and technical support to adjusters regarding vehicle valuations, settlement calculations, title issues, and coverage questions.
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Review claim files for quality, accuracy, compliance, and adherence to company procedures.
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Approve settlement authority within established limits and escalate exceptions as needed.
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Handle customer, attorney, lienholder, and regulatory escalations related to total loss claims.
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Monitor cycle times, pending claims, and key performance metrics to identify and address delays.
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Conduct claim audits and provide feedback to improve claim quality and consistency.
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Assist adjusters with negotiation of disputed vehicle values and settlement concerns.
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Oversee title processing, salvage disposition, and lienholder payoff activities to ensure timely completion.
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Coordinate with appraisal vendors, salvage vendors, valuation providers, and internal departments as needed.
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Ensure compliance with state regulations, company guidelines, and documentation standards.
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Conduct team meetings to communicate department updates, performance expectations, and process changes.
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Provide coaching, mentoring, and performance feedback to team members.
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Assist with training and onboarding of new total loss adjusters.
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Track staffing needs, productivity trends, and workload distribution to support operational goals.
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Prepare and report departmental metrics and trends to management.
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Participate in process improvement initiatives to enhance efficiency, customer experience, and claim outcomes.
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Serve as the primary point of contact for complex total loss claims requiring supervisory involvement.
About YOU
Required
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5 years of P&C insurance background with a minimum of 3 years total loss claims handling.
•
Significant knowledge of repair and total loss techniques and statutory requirements are necessary.
•
Spanish-English bilingual proficiency
•
Valid Driver’s License
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Bachelor’s Degree
Preferred
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Prior supervisory role.
Physical Requirements
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Prolonged periods sitting at a desk working on the computer.