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Podium

Regional Customer Success Manager (Automotive)

LocationLehi, Remote, US
Work moderemote · United States
Typefull-time
SeniorityMid
Experience1+ yrs
DepartmentCustomer Success
Company size501–1,000 people
First seenOct 2, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have8
1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
Strong communication and interpersonal skills
Excellent problem-solving and analytical abilities
Technically adept and able to grasp complex software concepts quickly
Empathetic and customer-centric mindset
Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals
Collaborative team player with the ability to work cross-functionally
Nice to have4
A growth-oriented approach to AI
Experience with customer success platforms and tools
Familiarity with CRM and customer support software
Knowledge of online reputation management and customer feedback processes
Skills
AI
LLMs
Voice AI
CRM
customer support software
Benefits
Life insurance
Long term disability
Short term disability
Paid maternity leave
Paid paternity leave
Fertility benefits
Generous vacation
Medical insurance
Dental insurance
Vision insurance
401(k)
About the company
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you’re hungry for growth, aligned to our operating principles, and ready to get to work, you won’t find a better place to learn and accelerate your career.
About the role
As a Regional Customer Success Manager, you will own the success and health for a segment of Podium’s Automotive customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.
You will be expected to travel 35 - 40% of the time.
What you will be doing:
•
Serve as the primary post-sales point of contact for a variety of small business customers
•
Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products
•
Help customers achieve maximum value from products and achieve business objectives
•
Responsible for identifying opportunities for upselling and cross-selling within existing accounts
•
Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
•
Develop a deep understanding of each customer’s business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
•
Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
•
Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.
What you should have:
•
1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
•
Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
•
Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
•
Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
•
Technically adept and able to grasp complex software concepts quickly
•
Empathetic and customer-centric mindset, committed to driving customer success
•
Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
•
Collaborative team player with the ability to work cross-functionally to achieve common objectives.
What we hope you have:
•
A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
•
Experience with customer success platforms and tools.
•
Familiarity with CRM and customer support software.
•
Knowledge of online reputation management and customer feedback processes.
Why you’ll love working here:
Benefits
•
Podium is the best place to work to:
•
Join the leaders in AI agents
•
Unlock career-defining growth
•
Build with world-class talent
•
Make a real impact on local businesses
Benefits
•
Open and transparent culture
•
Life insurance, long and short-term disability coverage
•
Paid maternity and paternity leave
•
Fertility Benefits
•
Generous vacation time, plus three 4-day summer holiday weekends
•
Excellent medical, dental, and vision benefits
•
401k Plan
•
Bi-annual swag drops with cool Podium gear and apparel
Legal
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
More roles at Podium
Recruiting CoordinatorSales Development Manager – AI SaaSRegional Customer Success Manager (Automotive)- CHICAGOSales Development Representative - AutomotiveSenior Software Engineer - GTM
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