We’re looking for a retention-driven, customer relationship–focused Customer Success Manager to join our Customer Success team and own the post-onboarding customer experience for a portfolio of medium to large healthcare practices.
At SimplePractice, we prioritize our customers’ success and strive to deliver meaningful value at every stage of the customer lifecycle. This role requires a deep understanding of the SimplePractice platform—including core functionality, add-ons, and evolving product enhancements—and the ability to translate platform capabilities into real-world outcomes for growing practices.
The ideal candidate excels at building trusted, long-term customer relationships, understanding complex clinical and operational workflows, and guiding customers toward best practices that drive adoption, efficiency, and growth. Customer Success Managers are expected to quickly learn, articulate, and demonstrate new SimplePractice features and enhancements to help customers realize long-term value.
This role carries measurable goals related to retention, feature adoption, practice growth, and overall customer health.