· Respond to client requests for new project initiatives through our centralized technology
· Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
· Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
· Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
· Where applicable, initiate some project specifics to set the production team/individual project up for success
· Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
· Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
· Serve as the central point of contact for and liaison between external client contact and internal production staff
· Set and fulfill client expectations
· Comply with all ISO regulations, processes and procedures
· Potentially trouble-shoot problem projects
· Understand and abide by individual project instructions and effectively communicate to the production team · Investigate client complaints where applicable
· Discuss issues with clients and production staff and creatively problem solve to alleviate issues
· Help with the training of junior team members
· Initiate meetings with Production to discuss client feedback, concerns or issues
· Hold regular meetings with clients to discuss any concerns and overall satisfaction with TP
· Make contributions and participate in global client services team meetings
· Independently handle challenging, demanding and complex projects
· Take on and investigate any high profile, urgent and/or critical projects and escalate when needed
· Contribute to driving the team and its business forward by having a process-orientated mindset
· Report on KPIs, both internally and externally and contribute to creating action plans to target areas of improvement
· Complete all other tasks that are deemed appropriate for the role and assigned by a manager/supervisor