ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Front Desk: Patient Reception and Visit Flow (15%)
• Monitor health screenings at front desk.
• Greet all patients and visitors according to PPGNY standards and collect all pertinent demographic and billing information, including insurance verification, following PPGNY and NYSDSS guidelines.
• Change and update patient demographics in electronic health record.
• Initiate CVR (superbill) and activate electronic health record to start visit.
• Sign appropriate consents and reception forms.
• Manage walk-in clients according to availability in the schedule.
Scheduling, Appointment Schedule Management, Phones (15%)
• Answers phones and triages patient calls, including appointment management.
• Scrub the schedule and prepare charts for next day services according to information required by visit type and services requested.
Billing and Revenue Cycle Duties (10%)
• Process supply requests, collect payments and co-pays in accordance with PPGNY supply sales, cash handling, and banking policies. Reconcile audit reports to payments and prepare deposits.
• Screen all patients for eligibility for in-state assisted insurance programs while assisting patients in completing these insurance applications if applicable.
Monitor and Maintain Office and Waiting Areas (5%)
• Responsible for opening and closing front desk area.
• Maintain waiting room and office area to ensure appearance is welcoming, private and professional.
• Respond to patient requests.
• Follow all safety and security procedures and guidelines.
• Participate in health center/affiliate efforts to achieve established goals for productivity and revenue cycle.
• Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints.
• Other duties as assigned
• Reviews the patient health history for completeness and records findings. Alerts APC regarding critical information about the patient chief complaint, history of present illness, and other patient information.
• Documents competently in the electronic medical record using the correct PPGNY templates and forms
• Assists in promoting optimum center operations, excellent patient service and compliance with both agency and funding source policies and regulations.
• Participates in health center/affiliate efforts to achieve established goals for productivity.
• Adheres to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints.
• Assess flow of patients through health center to minimize patient wait times.
• Assists in the orientation and training of new clinic staff, as indicated
• Ensures charge capture and financial reporting by accurately documenting in EHR and completing CVR data as appropriate for all medical and counseling services provided.
• Ensures access to interpreter services for patients with communication barriers.
• Performs other duties as assigned
• Provides health education and care related to sexual and reproductive healthcare
• Provide accurate patient centered, non-judgmental, education according to MS&G and signs informed consent related to visit.
Lab and Quality Assurance Activities (5%)
• Performs laboratory tests as ordered, completes laboratory requisitions, and packages labs for transport according to PPGNY lab procedures. Runs Daily Controls
• Performs clinic opening and closing duties; clinic and equipment cleaning; restocking supplies, etc. Reports facility and equipment issues, as indicated
• Follows all lab and quality assurance protocols; uses appropriate personal protective equipment (PPE) and infection control precautions
• Assists in abortion service in a variety of functions as needed, including abortion counseling, Products of Conception (POC) room, infections prevention float and assisting in surgical room.
Maintenance of Clinical Skills and Competencies (10%)
• Attends monthly didactics and incorporates information into daily care provision.
• Maintains clinical skills and competencies as required by PPGNY, PPFA, and NYS DOH. Participates in annual competency checks and training for all new services, tests, and skills as assigned.