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TaskUs

Technical Support Engineer

LocationPhilippines - Remote
Also inTaskUs - Las Pinas | Hiraya
Work moderemote
Typefull-time
SeniorityEntry
Experience3–4 yrs
DepartmentTechnical Support
Company size10,000+ people
First seenOct 7, 2026 · 4d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have12
3-4 years working experience in the industry as Technical Support
Excellent knowledge of major operating systems - Windows, macOS & Linux
Familiar with the OSI model & experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands
Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption Keys
Basic Windows Administration, including Active Directory & Group policies
Hands-on experience with Patch Management, Application & System performance troubleshooting
Basic system log analysis beyond Event Viewer
Ability to read/write SQL queries
Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications
Familiar with Windows firewall concepts, including rule configuration
Excellent written and verbal communication skills
Must have a customer service experience in a voice modality
Nice to have9
CompTIA A+
CompTIA Network+
CompTIA Server+
CompTIA Security+
Microsoft Certified Azure Administrator
Red Hat Linux
VMware VCP
AWS Certified Solutions Architect
Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course
Skills
Windows
macOS
Linux
VLAN
NAT
TCP/IP
DNS
DHCP
HTTP/HTTPS
CLI commands
ping
ipconfig
Nmap
traceroute
SSL/TLS
Active Directory
Group policies
Patch Management
Event Viewer
SQL
Antivirus
Antimalware
Defender
EDR
MDR
Windows firewall
About the company
**About TaskUs:**TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
Benefits
**What We Offer:**At TaskUs, we prioritize our employees’ well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
About the role
What can you expect in a Technical Support Engineer - L1 role with TaskUs:
To enhance our global support team with strong and proven customer service experience in the IT market.
Key Responsibilities:
As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in support service to all customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you’ll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.
Required Qualifications:
•
Has 3-4 years working experience in the industry as Technical Support.
•
Excellent knowledge of major operating systems - Windows, macOS & Linux.
•
Familiar with the OSI model & experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).
•
Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption Keys.
•
Basic Windows Administration, including Active Directory & Group policies.
•
Hands-on experience with Patch Management, Application & System performance troubleshooting.
•
Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
•
Ability to read/write SQL queries.
•
Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications.
•
Familiar with Windows firewall concepts, including rule configuration.
•
Excellent written and verbal communication skills.
•
Must have a customer service experience in a voice modality.
Preferred Qualifications:
Industry-accepted certifications or equivalent work experience in one or more of the following areas:
•
CompTIA A+
•
CompTIA Network+
•
CompTIA Server+
•
CompTIA Security+
•
Microsoft Certified Azure Administrator
•
Red Hat Linux
•
VMware VCP
•
AWS Certified Solutions Architect
Education / Certifications:
•
Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course
Work Location / Work Schedule / Travel:
•
TaskUs - Las Pinas | Hiraya
•
100% Onsite
•
Shifting/Rotating Schedule
Legal
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
More roles at TaskUs
Learning Experience Manager - ERT/T1Operations DirectorTeam LeaderQuality AnalystTalent Acquisition Specialist-1
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