Customer Support Technician-DDP
Read straight from Applied Materials's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationChengdu,CHN
Work modeon-site
Typefull-time
SeniorityMid
Company size10,000+ people
PostedNov 1, 2026 · 4d ago
Verified live1d ago
Reposted once in the last 6 monthsEarliest listing first seen Oct 8, 2026
How we check a job is still liveAt a glanceSummarised by Seekless from the posting.
Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance
Uses escalation policies as required to keep management informed of down situations
Verifies and approves the operational quality of system equipment
Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames
Performs wet cleans as required
Instructs customers in the operation and maintenance of systems
Troubleshoots and corrects process variations on systems partially with assistance from senior engineers
Assumes responsibility for complete customer satisfaction within assigned accounts
Assists in planning, communicating, and co-ordinating support plans with customer management
Performs start-up, warranty, paid service, and service contract activities
Performs TIER II start-ups within established time frames
Assists on TIER III start-ups
Provides technical assistance to less experienced Applied personnel
Uses training and experience to identify some process related system problems
Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects
Assists in the preparation of and participates in customer meetings
Develops and implements plans to increase productivity
Tracks equipment performance and plan uptime improvement
Has a working knowledge of Statistical Process Control
Utilises Quality Improvement Process methods and terminology
Plans and executes support activities on a wide range of Applied Materials' systems
extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs.
ability to distinguish between colors
ability to work in an environment with noise
use of hand and power tools
use of appropriate Personal Protective Equipment
Equal Opportunity Employer / qualified applicants receive consideration without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status
Skills
Statistical Process Control
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Location:
About the role
Chengdu,CHN
You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
Uses escalation policies as required to keep management informed of down situations.
Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.
Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.
Serves as the Company liaison with the customer’s front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.
Plans and executes support activities on a wide range of Applied Materials’ systems. May need technical assistance in performance of daily responsibilities.
Requirements
Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Functional Knowledge
•
Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks
Business Expertise
•
Has a good understanding of how the team integrates with others to achieve objectives
Leadership
•
May provide informal guidance and support to more junior team members
Problem Solving
•
Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
Impact
•
Impacts the quality of own work and its contribution to the team
Interpersonal Skills
•
Uses communication skills to regularly exchange information
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Not Specified
Relocation Eligible:
Yes
Legal
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
More roles at Applied Materials