Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (Japan Time)
Job Overview
We are seeking a Japanese-English Customer Support Specialist to provide remote support for smart home products. The ideal candidate will assist customers with a variety of inquiries and technical issues, ensuring a high level of satisfaction.
Responsibilities
Key Responsibilities
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Handle customer inquiries through phone calls, email, live chat, and ticketing systems.
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Support customers with questions related to products, orders, accounts, and after-sales services.
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Provide basic troubleshooting for smart home products, including smart locks, cameras, and network devices.
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Escalate complex technical issues to the appropriate teams when necessary.
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Accurately record customer issues and resolutions in the support system.
Requirements
Requirements
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Professional or near-fluent proficiency in Japanese, both written and spoken.
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Proficiency in English for internal communication.
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Minimum of 2 years of customer service experience.
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Technical support experience is preferred.
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Familiarity with smart home products such as smart locks, cameras, routers, or similar devices is a plus.
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Ability to work independently in a remote environment.