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SeedLegals

Customer Experience: R&D Tax Credits Associate

Salary£33k – £43k
LocationLondon, England, United Kingdom
Work modehybrid
Typefull-time
SeniorityEntry
DepartmentCustomer Experience
EquityIncluded
Company size51–200 people
PostedAug 5, 2026 · 2mo ago
Verified live12h ago
At a glanceSummarised by Seekless from the posting.
Nice to have7
R&D Tax Credits experience
Accountancy or tax experience
Science, engineering or technology industries experience
Software development or other technical disciplines experience
Xero, QuickBooks or other bookkeeping platforms experience
Reviewing technical or financial reports experience
Working directly with customers or clients experience
Skills
Xero
QuickBooks
Benefits
Health insurance
Life insurance
Group critical illness insurance
25 days annual leave
Bank holidays
Birthday off
3 volunteer days
Share options
Pension
Hybrid working
Work from home allowance
Monthly wellbeing allowance
Cycle to work scheme
Annual learning development budget
Free lunch
About SeedLegals
Interested in exploring the world of legaltech? Join our diverse team at SeedLegals and provide high quality support to some of the UK’s most exciting startup founders!
SeedLegals is the leading provider of automated legal solutions for startups in the UK, France, and Ireland. We’re a Series A company, backed by exceptional VCs such as Index Ventures, committed to making entrepreneurship accessible to all. We’ve revolutionised early-stage fundraising, team reward systems, and business scalability since our inception in 2016. With over 50,000 companies served and startups raising over £1.5 billion on our platform, we’ve become a driving force in the industry.
Our values are key to our success here at SeedLegals:
•
We invest and trust in each other;
•
We are committed to a growth mindset;
•
We embrace diversity and cultivate inclusion;
•
We are driven by customer success.
The Role
We’re looking for someone to join our Customer Experience (CX) R&D Tax Credits team, working directly with some of the UK’s most exciting startups.
This role is a little different from a traditional R&D tax position. Rather than spending your days writing technical reports on behalf of clients, you’ll help founders understand the R&D rules, review the claims they build through SeedLegals and use your judgement to help them reach a robust final submission.
You’ll get under the hood of businesses across software, engineering, science and other innovative industries - understanding what they’ve built, reviewing whether their work meets the R&D criteria and looking at both the technical and financial elements of their claim.
It’s a customer-facing role. You’ll work directly with founders and their teams, helping them navigate a complex area of tax. You’ll also work closely with our wider R&D team and tax specialists on more complex cases, while continually building your own expertise as the R&D landscape evolves.
If you enjoy the technical side of R&D but want more variety, ownership and interaction with the businesses actually doing the innovation, this could be a great fit.
Your annual starting salary will be between £33,000 and £43,000, depending on experience.
What You’ll Do
•
Work directly with startup founders and teams as they build their R&D tax credit claims through SeedLegals
•
Review technical narratives and help customers understand where their claim needs further evidence, detail or explanation
•
Review accounts, tax information and qualifying R&D expenditure
•
Assess R&D eligibility and apply judgement across a wide range of businesses and technologies
•
Answer customer questions through email and video calls and support them through the claim process
•
Work with our R&D and tax specialists on more complex claims
•
Keep developing your knowledge as R&D legislation, HMRC guidance and the SeedLegals product evolve
•
Feed what you learn from customers back into how we improve our product and R&D service
Our aim isn’t simply to complete a claim for a customer. We want founders to understand the process and feel confident about the claim they’re submitting.
Requirements
You don’t need to tick every box, but experience in any of the following would be helpful:
•
R&D Tax Credits
•
Accountancy or tax
•
Science, engineering or technology industries
•
Software development or other technical disciplines
•
Xero, QuickBooks or other bookkeeping platforms
•
Reviewing technical or financial reports
•
Working directly with customers or clients
Previous experience writing R&D reports is welcome, but this isn’t primarily a report-writing role. We’re looking for someone who wants to use their knowledge to review, understand and challenge claims while helping customers navigate the process themselves.
Benefits
•
Private healthcare, life, and group critical illness insurance
•
25 days annual leave, plus bank holidays and your birthday off
•
3 volunteer days per year
•
Share options after one year in the company
•
Pension
•
Hybrid working policy, and a £250 work-from-home allowance.
•
Learning, development and networking opportunities with some of the most experienced individuals in UK startup law, investment, and entrepreneurship.
•
Monthly wellbeing allowance
•
Cycle to work scheme
•
Annual learning & development budget
•
Free lunch in the office once a week
Interview Process
•
Apply online
•
30 min video call with a member of the team + small written task
•
1hr long interview with a manager & member of the team
•
30 min chat with the Head of Customer Experience
•
30 min chat with the CEO
More roles at SeedLegals
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