Sales, Clienteling & Business Performance:
● Partner with the Store Manager to drive sales, meet or exceed store targets, and support overall store profitability.
● Actively engage with customers to build meaningful relationships, improve conversion, and drive long-term client retention.
● Champion the store’s clienteling program by modeling best practices, supporting consistent client outreach, and ensuring the team maintains active and accurate client books.
● Monitor key sales and clienteling metrics, assisting in the execution of strategies to improve performance and results.
Operations & Store Leadership:
● Support daily store operations, including inventory management, stock replenishment, loss prevention, and overall store readiness.
● Ensure the store consistently meets high standards of cleanliness, organization, and visual presentation.
● Assume leadership responsibilities in the absence of the Store Manager, ensuring smooth operations and team accountability.
Team Leadership & Development:
● Lead by example by delivering exceptional customer service and reinforcing a client-first mindset across the team.
● Assist with onboarding, training, and coaching team members on product knowledge, selling behaviors, and clienteling best practices.
● Provide ongoing feedback and support to foster growth, accountability, and a positive, performance-driven culture.
● Ensure the team understands and embodies Madhappy’s brand mission, values, and commitment to community and mental well-being.
● Uphold a best-in-class shopping experience by ensuring all customer interactions are welcoming, knowledgeable, and personalized.
● Support the resolution of customer concerns with professionalism and care to drive satisfaction, loyalty, and repeat business.