● Oversee inventory management, supply ordering, and staff scheduling to ensure efficient daily operations.
● Implement strategies to boost sales, including but not limited to upselling, promotions, and enhancing customer engagement.
● Maintain a high standard of cleanliness, organization, and preparation to create a welcoming environment for customers and team members.
● Use a proactive and solutions oriented mindset to troubleshoot day to day challenges in operations, staffing, or customer experience, always keeping a calm and composed approach.
● Partner with the LA Pantry team to ensure consistency in drink preparation and quality across all offerings, maintaining our brand standards and delighting customers with every sip.
● Coordinate and execute events such as drink launches, community pop-ups, and brand activations, managing logistics, team readiness, and overall experience from start to finish.
People Management & Development:
● Leverage deep knowledge of coffee and matcha preparation to train and coach team members, elevating the quality and consistency of every beverage served.
● Lead by example in delivering a memorable, personalized customer experience.
● Foster a supportive work environment by stepping in whenever needed to empower and support the team.
● Monitor team performance and provide ongoing coaching and feedback to enhance skills and efficiency.
● Foster a growth-minded team culture through regular coaching, positive reinforcement, and clear expectations, creating an environment where team members feel empowered, supported, and excited to show up.