Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements).
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Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools.
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Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments.
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Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka).
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Collaborate cross-functionally with product, technical, and analytics teams.
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Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization.
Requirements
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3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes.
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Solid experience with Camunda 7/8 in production environments.
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Expert knowledge of BPMN 2.0, DMN, and FEEL.
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Proven experience in integrations via REST API, JSON, and message brokers (Kafka).
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Understanding and interest in modern AI/LLM solutions (for business process integration).
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Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams.
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Communication skills and willingness to collaborate and share expertise.
Nice to have
Nice-to-have
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Automation experience in customer support or operational business teams.
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Experience specifying API and integration requirements.
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SQL skills for data validation and process behavior analysis.
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Experience with prompt engineering and no-code/low-code AI platforms.
Benefits
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Flexible schedules and opportunity to work remotely.
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Ambitious and supportive team who love what they do, appreciate each other, and grow together.
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Internal programs for adaptation and training, development of soft skills, and leadership abilities.
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Partial compensation for participating in external training and conferences.
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Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
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Corporate prices on hotels and travel services.
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MyTime Day Off - an extra non-working day without loss of compensation.
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