The Vice President, Enterprise Reconciliation Centre of Excellence, will provide strategic leadership to global teams, overseeing multiple international accounts in a dynamic environment. This role requires the establishment of robust communication channels and relationships across operations, technology, and client management, ensuring exemplary standards of service delivery. The successful candidate will regularly interact with brokers, custodians, fund accountants, internal clients, and third parties, efficiently identifying and escalating reconciliation discrepancies. Coordination with cross-functional groups, including Corporate Actions, Trade Support, Custody, and client Middle Office teams, is essential.
Participation in governance activities is required, including adherence to standard operating procedures and the timely reporting of KPI, KRI, and MIS metrics against defined SLA benchmarks. Responsibilities encompass conducting periodic review meetings and presenting statistical updates to senior management and clients.
In addition, the candidate will drive change initiatives aimed at redefining operational workflows and implementing innovative solutions to enhance efficiency and scalability. This includes proactively identifying opportunities for process transformation, collaborating with stakeholders to adopt best practices, and fostering a culture of continuous improvement within the Enterprise Reconciliation COE. Leadership in this capacity is vital to ensuring the organization’s agility in responding to evolving client and industry requirements.
Why this role is important to us
This is a senior leadership role of considerable significance. We are seeking a candidate with substantial management experience who can ensure efficient service delivery to both internal and external clients, resolve queries promptly, and escalate unresolved matters in a timely manner. The position demands strong process risk management abilities, a sound control environment, and the capacity to fulfill client expectations while cultivating an agile and diverse workforce.