DUTIES AND RESPONSIBILITIES
* Utilizing features and benefits of New or Existing products and services to make recommendations to meet the customers’ needs to close sales (Via telephone, email, chat, social media and other mediums according to assigned team requirements).
* Meeting or exceeding the client’s Key Performance Indicators and guidelines in addition to company policies and procedures (including daily weekly and monthly sales targets and Net Promoter customer satisfaction objectives)
* Must maintain an acceptable level of performance week over week, month over month
* Must be capable of working in a high energy, high pressure, fun and professional environment that is focused on delivering exceptional sales results and high customer satisfaction
* Provide exceptional service to customers during each interaction
* Address all customer concerns and inquiries
* Engage customers in discovery dialogue designed to determine their needs and best programming, product or service selection
* Adhere to all company guidelines regarding the delivery of sales to customers
* Escalate problematic customer issues to management according to standard operating procedures
* Properly document each customer interaction according to company standard operating procedures
* Maintain an excellent on-time attendance record (schedule adherence)
* Adhere to company quality assurance guidelines and standard operating procedures
* Act with the highest levels of integrity and professionalism in each customer interaction