• Own assigned tax technology and process-improvement workstreams from requirements gathering through design, build, testing, implementation, documentation, and ongoing support.
• Build and maintain automation solutions that replace or reduce manual spreadsheet-based processes across tax provision, compliance, data preparation, reconciliations, and reporting.
• Support the configuration, administration, optimization, and ongoing maintenance of ONESOURCE Tax Provision and ONESOURCE Income Tax, including templates, data imports, mappings, workflows, provision-to-return processes, troubleshooting, upgrades, and user support.
• Partner with tax stakeholders to understand process requirements, ask relevant tax and data questions, and translate business needs into scalable, controlled technology solutions.
• Extract, map, transform, validate, and reconcile financial and tax data from general ledger, trial balance, investment, actuarial, and other source systems.
• Develop solutions using Microsoft 365 tools, Power Platform, Power BI, and approved artificial intelligence tools such as ChatGPT, Claude, and Microsoft Copilot.
• Evaluate and apply emerging technologies, including generative AI, to appropriate tax use cases while maintaining strong controls, documentation, reviewability, and data governance.
• Support quarterly and annual income tax close processes, including data preparation, validation, reconciliations, workpaper development, and issue resolution.
• Troubleshoot system, workflow, and data issues; identify root causes and coordinate timely resolution with tax, finance, accounting, information technology, vendors, and third-party consultants.
• Develop and maintain process documentation, standard operating procedures, control documentation, user guides, and training materials for tax systems and automation solutions.
• Provide training and ongoing support to tax users to promote adoption, consistent execution, and effective use of new tools and processes.
• Assist with system implementations, enhancements, integrations, testing, and technology rollouts, including coordination with external consultants.
• Contribute to other tax technology, transformation, and special projects as needed.