Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL’s medical devices for clinically appropriate cases. Determine independently and work collaboratively with office staff/healthcare provider to bring patient’s case to the staff’s attention as appropriate, including following:
Prioritize competing objectives (patient’s plan of care, any potential transition of care, reorder documentation and possible end of use) based on independent clinical acumen and knowledge of ZOLL’s medical devices to determine the best path forward for patient’s care and advise providers or their staff accordingly.
Utilize individualized analysis and the Plan of Care, proactively, to make provider’s or their staff aware of patient’s next level of care and how ZOLL’s medical devices may play a role. Collaborate with ZOLL TM/RM to ensure that a patient within a geography is receiving the appropriate level of service with regard to ZOLL’s medical devices with minimal disruption.
Manage the follow-up process by working with other departments, such as National Accounts, as they work closely with payers to drive efficiencies within the payer’s environment.
Maintain working knowledge of potential clinical and other value propositions based on ZOLL products and services.
Ensure timely processing of required documentation to prevent delays in the appropriate provision of services and products and reduce risk to recurring revenue streams.