Specialist - VIP Support
Read straight from Qiddiya Investment Company's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationRiyadh, Riyadh Province, Saudi Arabia
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentQiddiya Technology
Company size1,001–5,000 people
PostedSep 15, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor’s degree in IT, Computer Science, or related field
2+ years, preferably with majority in end user support
ITIL or equivalent preferred
Experience VIP support in large, multi-vendor enterprises preferred
Experience in entertainment entities preferred
About the role
Lead executive and VIP support to minimize downtime, deliver proactive device health, and ensure white‑glove communications and escorts during critical events.
Responsibilities
Responsibilities
•
Operate tailored models, escort procedures, and rapid response to protect executive productivity.
•
Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents.
•
Manage concise, expectation‑setting updates and advisories for VIPs during incidents and maintenance.
•
Coordinate event coverage, peak‑period protection, and on‑site readiness for board/leadership engagements.
•
Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction.
•
Ensure confidentiality and privileged‑access controls for VIP environments.
•
Track VIP CSAT, response/restore times, and proactive action completion; implement improvements.
Requirements
•
Bachelor’s degree in IT, Computer Science, or related field
•
ITIL or equivalent preferred
•
2+ years, preferably with majority in end user support
•
Experience VIP support in large, multi-vendor enterprises preferred
•
Experience in entertainment entities preferred