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SI
Singapore Public Service

Assistant Manager/Manager, Service Delivery

LocationSingapore
Typefull-time
SeniorityMid
Company size10,000+ people
First seenOct 10, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have5
Strong communication & interpersonal skills to work with multiple stakeholders
Able to work independently as well as collaboratively in a dynamic environment
Strong organisational skills with keen attention to details
Results-driven self-starter with proven ability to identify opportunities and drive projects to completion
Relevant experience with social services, and/or with grant management
Nice to have1
Knowledge of public service grant management and funding practices
[What the role is]
Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Key responsibilities include:
[What you will be working on]
Oversee Service Strategy Implementation
•
Analyse landscape and engage stakeholders to understand national strategies and identify critical and emerging needs and gaps
•
Partner with social service agencies (SSAs), government agencies and stakeholders to develop and implement strategies to meet such needs and gaps
•
Engage with internal and external stakeholders to ensure alignment with objectives
•
Drive collaborations to develop innovative solutions
Programme Management and Evaluation
•
Oversee assessments of funding proposals for new programmes
•
Partner with service providers to grow person-centred, resource-efficient solutions
•
Set and monitor output, outcome and impact indicators
•
Perform budgetary operations (e.g., funding computation, disbursements) for programmes
•
Manage performance evaluation and community funding allocation
•
Train and guide officers in programme implementation
•
Collate and produce reports for key stakeholders
•
Systems Management and Data Analysis
•
Manage enhancements, maintenance and day-to-day operations systems for programme reporting and data collection
•
Work with government agencies to empower service users with information to find needed support
•
Enable real-time monitoring of key programme metrics and analyse programme data to identify trends, issues and gaps
Grant management
•
Manage operational policies, including grant design, eligibility and assessment criteria
•
Coordinate application and assessment phases, including conducting briefs and workshops
•
Manage funding disbursements, budget utilisation and proper accounting
•
Develop and maintain standard operating protocols, streamline processes and reduce administrative work
Support the Services Group and NCSS as and when required
[What we are looking for]
Personal Competencies:
•
Strong communication & interpersonal skills to work with multiple stakeholders
•
Able to work independently as well as collaboratively in a dynamic environment
•
Strong organisational skills with keen attention to details
•
Results-driven self-starter with proven ability to identify opportunities and drive projects to completion
Skills & Knowledge:
•
Relevant experience with social services, and/or with grant management.
•
Knowledge of public service grant management and funding practices will be an added advantage
Hiring process
We regret to inform that only shortlisted candidates will be notified.
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