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Nozomi Networks

Technical Support Engineer

LocationRemote, India
Work moderemote
Typefull-time
SeniorityMid
DepartmentTech Support
Company size201–500 people
PostedSep 30, 2026 · 1w ago
Verified live5h ago
At a glanceSummarised by Seekless from the posting.
Must have13
Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer
Experience in network security in a support, design, consultancy or operations role
Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations
Knowledge of common networking, security protocols and applications
Detailed technical experience in installations, configuration and operation of security appliances in large complex environments
Strong knowledge of information security principles
Excellent troubleshooting skills
Strong communication (written/verbal) and presentation skills
Solid working proficiency in both written and spoken English
Ability to operate in settings with strong confidentiality and data privacy protocols
Comfortable using FreeBSD
Knowledge of PostgreSQL
Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience
Nice to have3
Experience in the field of ICS (Industrial Control Systems) security projects
Strong FreeBSD and IDS expertise are highly preferred
Experience handling escalated domestic and international customers
Eligibility2
You are expected to be on call on weekends approximately once per quarter
Successful candidates will be subjected to background verification checks
Skills
Unix
virtualisation
scripting
API
FreeBSD
PostgreSQL
IDS
Benefits
Health insurance
Work life balance
Unlimited PTO
About the company
Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.
We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.
About the role
As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy. This is a fully remote work position. A suitable and dedicated home office environment, including reliable power and internet connectivity, is required.
You could be the next “Nozomier”! If this sounds like you, read on.
In this role you will:
• Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
• Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
• Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
• Develop and maintain core competency on Nozomi Networks entire product line and technologies.
• Create knowledge base content where none exists while updating existing to correctly position solutions.
• Understanding of critical account infrastructure and technical environments.
• Provide white-glove treatment for critical accounts.
• Replicate and reproduce customer issues in the lab prior to escalating issue internally.
• Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
To be successful in this opportunity, you will have:
• Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer.
• Experience in network security in a support, design, consultancy or operations role.
• Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations.
• Knowledge of common networking, security protocols and applications.
• Detailed technical experience in installations, configuration and operation of security appliances in large complex environments.
• Strong knowledge of information security principles.
• Excellent troubleshooting skills.
• Strong communication (written/verbal) and presentation skills.
• Solid working proficiency in both written and spoken English.
• Ability to operate in settings with strong confidentiality and data privacy protocols.
• Comfortable using FreeBSD.
• Knowledge of PostgreSQL.
• Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience.
• Experience in the field of ICS (Industrial Control Systems) security projects.
• Strong FreeBSD and IDS expertise are highly preferred.
• Experience handling escalated domestic and international customers. Technical Support experience is plus but not mandatory.
• You are expected to be on call on weekends approximately once per quarter.
Who we are and what we stand for:
Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world’s critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.
Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.
Our Global Benefits
All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:
•
Health & Wellness
•
Financial
•
Work-Life Balance
•
Unparalleled Flexible Time-Off
Need to know information
Hiring process
Successful candidates will be subjected to background verification checks.
Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks’ career page. If in any doubt please apply for opportunities on our careers website here.
If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.
More roles at Nozomi Networks
Customer Success ManagerFullstack Data EngineerBusiness Development RepresentativeSenior Site Reliability Engineer (FedRAMP)Technical Support Engineer
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