LocationPERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
Work modeon-site
Typefull-time
SenioritySenior
DepartmentWealth Management
Company size10,000+ people
PostedSep 7, 2026 · 1mo ago
Verified live4h ago
At a glanceSummarised by Seekless from the posting.
Must have18
Assists clients with client transaction fulfillment
Responds to client inquiries regarding bank products and services via phone or email
Obtains and analyzes the validity of a customer's requests/complaints
Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary
Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed
Active Learning
Communication
Critical Thinking
Customer Service
Financial Instruments
Foreign Exchange Transactions
Investment Banking
Microsoft Office
Operational Delivery
Payment Handling
Process Improvements
Teamwork
Time Management
Skills
Microsoft Office
Job Description
•
Assists clients with client transaction fulfillment.
•
Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer’s requests/complaints.
•
Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
•
Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Financial Instruments, Foreign Exchange Transactions, Investment Banking, Microsoft Office, Operational Delivery, Payment Handling, Process Improvements, Teamwork, Time Management
Additional Job Details
Address:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
City:
Putrajaya
Country:
Malaysia
Work hours/week:
40
Employment Type:
About the role
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Posted Date:
2026-09-07
Application Deadline:
2026-11-07
Hiring process
Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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