Patient Coordinator
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Before you apply
LocationColumbia - COS, Columbia, Missouri, United States
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentColumbia - Administrative
Company size501–1,000 people
PostedSep 23, 2026 · 1mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalency
Previous experience in a healthcare setting, particularly in patient coordination or administrative roles
Proficiency in using electronic health record (EHR) systems and other office software
Knowledge of relevant regulations and compliance requirements in healthcare
Strong organizational skills and the ability to manage multiple tasks concurrently
Excellent interpersonal and communication skills, with a patient-centered approach
Approachable, professional demeanor
Detail-oriented and thorough in task execution
Ability to work well under pressure in a fast-paced environment
Team player with excellent collaboration skills
Skills
EHR system
Title: Patient Coordinator
Practice: Columbia Oral Surgery & Dental Implants
Location: Columbia, MO - West Nifong Boulevard
Hours:
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Monday-Thursday: 6:30am-3:00pm
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Fridays: 6:30am-2:00pm
About the role
The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.
Responsibilities
Essential Functions
Patient Interaction and Support:
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Greet and welcome patients upon arrival
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Assist patients with check-in and check-out processes
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Provide information on clinic policies, procedures, and services
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Answer patient phone calls and address inquiries promptly and professionally
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Schedule and confirm patient appointments, ensuring optimal appointment utilization
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Monitor schedules for patient cancellations and follow-up with patients that need to reschedule
Administrative Duties:
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Maintain and update patient records in the electronic health record (EHR) system
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Coordinate referrals, diagnostic tests, and follow-up appointments
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Verify patient insurance information and manage prior authorization processes
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Handle billing and payment processes, including collection of co-pays and outstanding balances
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Prepare and manage patient forms and documentation
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Other duties as assigned by the practice administrator
Communication and Coordination:
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Serve as a liaison between patients, healthcare providers, and other staff members
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Communicate effectively with clinical staff to ensure patient needs are met
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Facilitate communication regarding patient care plans and instructions
Customer Service:
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Always maintain a high standard of customer service and professionalism
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Address patient complaints and escalate issues to management when necessary
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Strive to create a positive and supportive environment for patients and their families
Compliance and Confidentiality:
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Adhere to all healthcare regulations and privacy laws, including HIPAA
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Ensure patient confidentiality and security of sensitive information
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Follow clinic policies and procedures to maintain compliance with healthcare standards
Requirements
Qualifications
Education:
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High school diploma or equivalency required
Experience:
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Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is preferred
•
Proficiency in using electronic health record (EHR) systems and other office software
•
Knowledge of relevant regulations and compliance requirements in healthcare
Performance Requirements:
•
Strong organizational skills and the ability to manage multiple tasks concurrently
•
Excellent interpersonal and communication skills, with a patient-centered approach
•
Approachable, professional demeanor
•
Detail-oriented and thorough in task execution
•
Ability to work well under pressure in a fast-paced environment
•
Team player with excellent collaboration skills
Legal
DISCLAIMER
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
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