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English Speakers Customer Service

LocationCairo, Egypt

Company size1,001–5,000 people

First seen1w ago

Last seen16h ago

About the company

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

Customer Service Responsibilities list:

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Manage large amounts of incoming phone calls

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Generate sales leads

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Identify and assess customers’ needs to achieve satisfaction

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Build sustainable relationships and trust with customer accounts through open and interactive communication

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Provide accurate, valid and complete information by using the right methods/tools

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Meet personal/customer service team sales targets and call handling quotas

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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

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Keep records of customer interactions, process customer accounts and file documents

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Follow communication procedures, guidelines and policies

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Take the extra mile to engage customers

Requirements and skills

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Proven customer support experience or experience as a Client Service Representative

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English Level B2 or C1

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Age range starting from 18 years

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Track record of over-achieving quota

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Strong phone contact handling skills and active listening

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Familiarity with CRM systems and practices

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Customer orientation and ability to adapt/respond to different types of characters

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Excellent communication and presentation skills

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Ability to multi-task, prioritize, and manage time effectively

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High school diploma

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

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