• Lead strategic Legal and Compliance projects from planning through execution, with responsibility for timelines, risks, dependencies, stakeholder alignment, and measurable outcomes
• Manage Content Litigation operational programs supporting Brazil, Brazil elections, and the broader LATAM region
• Track operational performance using metrics including case volume, SLA compliance, quality, workload capacity, and overall workflow health
• Identify and track legal and regulatory compliance risks, escalating potential exposure before critical deadlines are impacted
• Partner with Legal, Product, Engineering, Operations, Policy, and other cross functional teams to develop scalable solutions to complex operational challenges
• Serve as a primary NORAM point of contact for global contractors and vendors supporting case review operations
• Coordinate workflows across global teams, including operational handoffs, staffing coverage, training, process improvements, and case resolution
• Build and improve systems, processes, reporting mechanisms, and operational controls that move workflows from reactive execution toward scalable and mature operations
• Anticipate operational roadblocks during high volume and deadline sensitive litigation cycles and proactively develop mitigation plans
• Conduct root cause analysis and develop recommendations that address recurring operational issues
• Evaluate operational tradeoffs and communicate recommendations clearly to Legal, Product, Engineering, and business stakeholders
• Hold stakeholders accountable for commitments, timelines, and deliverables while maintaining strong collaborative relationships
• Support development of team goals, measurement strategies, reporting, and operational efficiency initiatives
• Partner on product and automation opportunities that improve workflow efficiency, accuracy, and scalability
• Develop concise executive communications, escalation updates, business recommendations, and program reporting for leadership