Service Responsibilities:
Serve as a member of the management team as relevant and required, particularly as it pertains to dayto-day delivery of servic.
Provide oversight and supervision of Program Staff and the day-to-day operations in accordance with the mission and values of The Salvation Army.
Ensure that duties assigned are completed in an appropriate, safe, and efficient manner bythe completion of their respective shifts.
Has input and may participate in the hiring, orientating, and evaluating of staff and students.
During shift, provide support and supervision of staff and assist with crisis intervention, diffusing conflict and problem solving as required to ensure the safety of residents and staff; responds initially to client grievances.
Responsible for completing the scheduling of staff to ensure coverage for all vacant shifts, including sick relief, statutory holidays, and vacation coverage.
• Provide direction and support to social service staff as required.
Chair daily shift changes to ensure proper transmission of information from one shift toanother and keep records of daily shift change reports.
Monitor and review program staff communication logs to ensure proper documentation andcommunication between shifts.
• Provide statistical and evaluative information to management when required. May provide back up support to and or assume functions at the front desk area or other program areas as needed.
Identify staff training requirements and make recommendations regarding staff development for those supervised.
Fully participate in Hamilton Booth Centre’s Harm Reduction Program including but not limited to: providing safer supply to residents, client centered support and education
• Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
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Responsible to work in a manner as required by the employer and use the prescribed safety equipment.
• Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations when required.
• Participate in all Health & Safety related accidents and injury investigations.
Organizational Responsibilities:
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Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Maintain information in confidence as required. Participate as an active and responsible team member in all work groups through which
position responsibilities are achieved.
• Represent the organization in a professional and engaging manner.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
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Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Treat the property of The Salvation Army with due care and caution.
• Participate in supervision and performance appraisal process.
• Participate in ongoing professional development and training.
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Ensure that staff are aware of emergency procedures and are prepared to implement them immediately as necessary.
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Act in the best interest of the employer at all times.