The IT Helpdesk / Service Desk Engineer provides first-line technical support to internal users across Taiwan, Japan, Korea, and other overseas locations. This role is responsible for resolving issues related to Windows systems, computer hardware, software, network connectivity, printers, meeting room equipment, and other workplace technologies through onsite, remote, and communication-based support channels.
The position also supports computer provisioning, software deployment through Microsoft SCCM/ Configuration Manager, IT asset management, Knowledge Base development, and service process improvement. The role may also participate in Compliance Knowledge Base initiatives and gain exposure to Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), automation, and other AI-enabled IT support applications.