•
Process Mapping & Process Design: Ability to analyse, document and redesign end-to-end business processes, identifying opportunities to improve efficiency, effectiveness, accountability and customer outcomes.
•
Lean Continuous Improvement: Strong understanding of Lean principles and methodologies, with the ability to identify waste, streamline workflows and embed a culture of continuous improvement across the organisation.
•
Lean Six Sigma & Root Cause Analysis: Ability to apply structured problem-solving techniques, data analysis, root cause methodologies and process improvement tools to resolve issues and deliver sustainable business improvements.
•
Business Process Re-engineering: Experience reviewing and redesigning operating models, processes, roles, responsibilities and hand-offs to improve organisational performance and scalability.
•
Change Management & Adoption: Ability to support organisational change, manage stakeholder engagement and drive the successful adoption of new processes, systems and ways of working.
•
Operational Excellence: Knowledge of operational excellence principles, governance structures, performance measurement and continuous improvement practices that improve business effectiveness.
•
Workshop Facilitation & Stakeholder Engagement: Strong facilitation skills with the ability to lead process workshops, gather requirements, build alignment and achieve consensus across diverse stakeholder groups.
•
Business Analysis & Process Governance: Ability to gather, analyse and interpret business requirements while establishing sustainable governance frameworks, process ownership and accountability structures.
•
Technical & Functional Expertise
Demonstrates strong expertise in process mapping, business process redesign, Lean Continuous Improvement, Lean Six Sigma, operational excellence and process governance. Applies structured methodologies, tools and frameworks to improve efficiency, effectiveness, quality and organisational performance.
•
Leadership & People Development
Builds capability across the organisation by coaching stakeholders, supporting process ownership and promoting a culture of accountability, continuous improvement and operational excellence. Encourages collaboration, learning and knowledge sharing to sustain long-term improvements
•
Strategic Thinking & Business Impact
Understands how operational processes support organisational strategy, the Target Operating Model and OKRs. Identifies opportunities to improve business performance, scalability and customer outcomes while ensuring continuous improvement activities remain aligned to strategic priorities.
•
Communication & Influence
Communicates complex concepts clearly and effectively to a wide range of stakeholders. Facilitates workshops, drives engagement, builds consensus and influences decision-making to support process improvement, governance and organisational change initiatives.
•
Execution & Accountability
Delivers improvement initiatives from concept through implementation, ensuring plans, actions, risks, dependencies and benefits are effectively managed. Maintains governance, monitors outcomes and takes ownership for delivering measurable business results.
•
Collaboration & Adaptability
Works effectively across teams, functions and leadership groups to achieve shared objectives. Navigates organisational complexity, changing priorities and transformation activities while maintaining focus on outcomes and continuous improvement.
•
Innovation & Problem Solving
Applies analytical thinking, root cause analysis and structured problem-solving techniques to identify operational challenges and implement sustainable solutions. Continuously seeks opportunities to simplify processes, remove waste and improve business performance.
Utilises AI, automation and data-driven technologies to support process optimisation, operational efficiency, insight generation and continuous improvement. Promotes the responsible adoption of emerging technologies while ensuring governance, business value and sustainable outcomes.
•
Significant experience in Continuous Improvement, Operational Excellence, Business Transformation, Change Management, or a related discipline.
•
Demonstrable experience facilitating end-to-end process mapping and process redesign initiatives.
•
Experience leading cross-functional improvement programmes.
•
Proven ability to deliver measurable operational improvements.
•
Experience engaging with senior stakeholders and business leaders.
•
Experience supporting organisational change and transformation initiatives.