* Deal poker games accurately and efficiently according to established casino rules and procedures, including Texas Hold’em, Omaha, and other popular variants.
* Manage the game effectively, including shuffling cards, dealing hands, collecting and paying bets, and monitoring pot sizes.
* Maintain a high level of customer service, interacting with players in a friendly, professional, and courteous manner.
* Clearly and accurately communicate game rules, procedures, and payouts to players.
* Resolve player disputes and address questions or concerns in a fair and impartial manner, escalating issues to floor supervisors when necessary.
* Maintain awareness of game integrity and promptly report any suspicious activity or irregular play to management.
* Adhere to all gaming regulations, internal controls, and company policies.
* Assist with table maintenance, including chip and card inventory checks, as needed.
* Work effectively as part of a team with other dealers, floor supervisors, and casino staff.