Are you passionate about providing exceptional service and creating unforgettable experiences? Canaves Collection is on the lookout for a vibrant and enthusiastic Guest Experience Agent to join our dynamic team in the breathtaking village of Oia, Santorini! With four luxurious properties that epitomize elegance and world-class hospitality, there’s no better place to thrive in your hospitality career.
As a Guest Experience Agent, you will be the first point of contact for our guests, playing a pivotal role in shaping their stay right from the moment they arrive. Your warm welcome, keen attention to detail, and genuine care for their needs will leave a lasting impression and make every guest feel special. Join us in delivering personalized service that will turn ordinary moments into extraordinary memories!
Your Responsibilities
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Welcome guests with a friendly smile and assist with seamless check-in and check-out procedures.
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Actively listen to guest inquiries and provide engaging recommendations for activities, dining, and leisure.
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Manage daily emails and communications with professionalism and poise.
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Handle guest complaints graciously, ensuring swift and satisfactory resolutions.
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Keep accurate records while handling financial transactions with confidence.
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Coordinate guest transfers and transportation, ensuring their journey is smooth and hassle-free.
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Strive to exceed guest expectations, creating moments that make their stay truly memorable.
Requirements
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A high school diploma or equivalent; a degree in Hospitality Management or a related field is a bonus!
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Minimum of 2 years of experience in a front-office or customer service role, ideally in a luxury hotel or resort setting.
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Fluent in Greek, both written and spoken; excellent command of English is a must. Additional languages are definitely a plus!
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Proficient in essential computer skills, including Microsoft Office and hotel property management systems (such as Opera and Fidelio).
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Strong customer service skills, with a knack for understanding and resolving guest concerns.
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A proactive team player who brings positive energy and a can-do attitude!
Personality Traits That Shine:
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Exceptional communication and interpersonal skills that light up any room.
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A sales-oriented mindset that seeks to enhance the guest experience.
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Top-notch organizational skills and the ability to handle multiple tasks with grace.
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A cheerful disposition and a team spirit that inspires others.
Benefits
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Competitive Remuneration Package
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Accommodation on privately owned staff houses with WIFI, Laundry
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One Meal daily in staff restaurant plus 1 Snack during shift
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Enjoy free access to our state-of-the-art Staff Gym, fully equipped to support your fitness journey!
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Transportation services provided to and from staff residences and workplaces.
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Continuous professional development
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Ongoing training opportunities to enhance both soft and hard skills!
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Encouraging leadership and a friendly workplace atmosphere
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A working environment where you feel valued and appreciated
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Employee Recognition Programs
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Company team events and volunteering actions
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Uniform
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Discounts and Family Rates in group properties in Santorini