Customer Service Associate
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Before you apply
LocationTokyo
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentCity Teams, Japan
Company size1,001–5,000 people
PostedOct 8, 2026 · 3w ago
Verified live17h ago
At a glanceSummarised by Seekless from the posting.
1+ year of experience in customer service, a contact center, or BPO
Native-level written and verbal communication skills in Japanese
Business-level written and verbal communication skills in English
Positive, customer-oriented mindset with strong communication skills
Target-driven and adaptable, with the ability to handle a fast-paced environment, multitask, and solve problems effectively
Willingness to work flexible shift schedules, including weekends and public holidays
Computer literacy, including familiarity with Google Workspace and instant messaging tools
Skills
Google Workspace
Google Docs
Google Sheets
Benefits
Global culture
About the company
Founded in Hong Kong in 2013, Lalamove is an on-demand delivery platform that redefines logistics through technology. Driven by our mission to “empower local communities by making delivery fast and affordable,” we are a global unicorn operating across markets in Asia, Latin America, Europe, and the Middle East. We seamlessly connect people, vehicles, and freight to support city infrastructure.
About the role
As a Customer Service Associate, you will assist customers with inquiries and complaints related to our products and services. Your ability to think quickly, solve problems effectively, and work as part of a team will be essential to your success. This role offers a unique opportunity to have a measurable impact on our market by supporting the growth of business clients on our platform.
What you’ll do
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Provide world-class customer service to corporate clients, individual customers, and partner drivers via live chat, call or email
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Investigate and resolve customer concerns.
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Respond to inquiries, guide customers, and ensure first-contact resolution.
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Work regularly with our Driver Operations, Sales, and Finance teams.
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Record details of inquiries, comments, and complaints.
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Support users and drivers by answering their questions proactively, clearly, and efficiently, using the right methods and tools.
What you’ll need
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1+ year of experience in customer service, a contact center, or BPO.
•
Native-level written and verbal communication skills in Japanese.
•
Business-level written and verbal communication skills in English.
•
Positive, customer-oriented mindset with strong communication skills.
•
Target-driven and adaptable, with the ability to handle a fast-paced environment, multitask, and solve problems effectively.
•
Willingness to work flexible shift schedules, including weekends and public holidays.
•
Computer literacy, including familiarity with Google Workspace (e.g., Docs, Sheets) and instant messaging tools.
Why join Lalamove
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Global Culture: The energy of a global tech giant combined with the focus of a local Japanese startup.
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Impact: You aren’t just managing tickets; you are helping shape how Japan moves.
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Growth: Opportunities for career advancement as we expand our footprint across Japan.
Lalamove fosters an open and dynamic culture. Ready to bring fresh energy to the logistics industry? Apply today and join us as part of #OneLalamove!