Investor Services Manager
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Before you apply
LocationLuxembourg
Work modehybrid
Typefull-time
SenioritySenior
Experience5+ yrs
DepartmentInvestor Services
Company size1,001–5,000 people
PostedSep 24, 2026 · 1mo ago
Verified live1w ago
At a glanceSummarised by Seekless from the posting.
IT Literate
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Ability to work effectively both within a team structure and individually
Strong interpersonal skills
Demonstrates initiative while applying appropriate escalation processes
Strong systems, product and process knowledge
Demonstrates consistency in delivering responsibilities and maintaining professional standards
Support team engagement and effective collaboration
Minimum of 5 years experience working in a Hedge Fund Administration Firm with at least 3 of those at Supervisor level
Alternative Hedge Fund experience may be considered
Benefits
Holiday entitlement
Life insurance
Employee assistance programme
Pension scheme
Club gym subsidy
Lunch vouchers
Discretionary bonus
Employee referral programme
Hybrid working
Sports and social club
About the company
At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance.
Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach – led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.
We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission.
HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and a comprehensive benefits package. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.
Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise.
Investor Services Department
The HedgeServ Investor Services department has an established global presence, with operations located in the Cayman Islands, Ireland, Poland, and USA. Through the company’s continued growth, the team is seeking candidates to expand our operations in Kraków.
The team currently services a mix of private equity, hedge funds and hybrid structures. Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service. The team works with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models.
Job Description
Investor Services Managers are responsible for the ongoing management of the Investor Services process within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a Director and Managing Director. Every Investor Services Manager will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the Director and Managing Director.
Key Responsibilities:
•
Address investor transaction enquiries escalated by Supervisor or Administrator.
•
Ensure all aged items on TA bank reconciliations are addressed in a timely manner.
•
Address complex AML/KYC documentation issues in conjunction with Compliance department and MLRO where required.
•
Review Investor Transactions.
•
Review of Redemption Payment Schedules.
•
Review and approve wire transfer payments.
•
Ensure investor reporting is provided accurately and timely as agreed with client.
•
Ensure client reporting is provided accurately and timely and in line with agreed client expectations.
•
Engage with investors on complex queries.
•
Identify areas for improvement in processes, personnel and structure.
•
Establish and maintain effective working relationships with the NAV, QA, Compliance departments.
•
Review annual fund audit requirements ensuring all items are addressed timely and accurately.
•
Ensure all investor audit requests are responded to accurately and timely.
•
Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of service.
•
Manage investor services recruitment, training and performance evaluations.
•
Review documentation upon initialization of new clients.
HedgeServ operates a client focused structure which provides a wide-range of experience to all levels of employee. As such Investor Services Manager should adapt to changing client requirements and business needs.
Investor Services Manager should be responsible for managing a team of up to 8 staff servicing multiple clients with various requirements and deadlines.
Our requirements:
•
IT Literate.
•
Strong verbal and written communication skills.
•
Strong analytical and problem-solving skills.
•
Ability to work effectively both within a team structure and individually.
•
Strong interpersonal skills.
•
Demonstrates initiative while applying appropriate escalation processes.
•
Strong systems, product and process knowledge.
•
Demonstrates consistency in delivering responsibilities and maintaining professional standards.
•
Support team engagement and effective collaboration.
•
Minimum of 5 years experience working in a Hedge Fund Administration Firm with at least 3 of those at Supervisor level.
•
Alternative Hedge Fund experience may be considered.
We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.
•
Generous annual holiday entitlement.
•
Long-term Disability Income Protection & Life Insurance.
•
Employee Assistance Programme available to you and your immediate family.
•
Defined contribution pension scheme with employer contributions.
•
Club/gym subsidy.
•
Monthly lunch vouchers.
•
Discretionary annual bonus scheme.
•
Employee Referral Programme.
•
Hybrid working.
•
Sports and Social Club.