Croatian Speaking Reservations Agent For Booking.com - Work anywhere In Greece
LocationZadar, Zadar County, Croatia
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentCyriel
Company size10,000+ people
PostedJun 26, 2026 · 3mo ago
Verified live21h ago
At a glanceSummarised by Seekless from the posting.
Fluency in Croatian (spoken and written) is required; proficiency in English is a plus
Strong communication skills and a customer-oriented approach
Ability to handle pressure and resolve challenges proactively
Self-motivated and able to work both independently and collaboratively within a team
Experience in reservations, customer service, or hospitality industry is preferred
Familiarity with online booking platforms and CRM systems is advantageous
Willingness to work in Greece; relocation assistance may be provided
Skills
Booking.com
CRM systems
Benefits
Health insurance
Relocation package
Performance bonus
Paid training
About the role
Mercier Consultancy Group is looking for a Croatian Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting Croatian-speaking customers with their accommodation booking needs.
Key Responsibilities
•
Assist Croatian-speaking customers with accommodation reservations via phone, email, and chat.
•
Provide accurate information about properties, pricing, and Booking.com policies.
•
Handle booking modifications, cancellations, and special requests efficiently.
•
Resolve customer queries and issues with professionalism to ensure high satisfaction levels.
•
Maintain detailed records of customer interactions and bookings using Booking.com’s reservation system.
•
Work collaboratively with team members to achieve service quality and customer satisfaction goals.
Requirements
•
Fluency in Croatian (spoken and written) is required; proficiency in English is a plus.
•
Experience in reservations, customer service, or hospitality industry is preferred.
•
Strong communication skills and a customer-oriented approach.
•
Familiarity with online booking platforms and CRM systems is advantageous.
•
Ability to handle pressure and resolve challenges proactively.
•
Willingness to work in Greece; relocation assistance may be provided.
•
Self-motivated and able to work both independently and collaboratively within a team.
Benefits
1.
Fully Paid Relocation Package
2.
Competitive monthly Salary
3.
Monthly Performance Bonus
4.
Fully Paid Training
5.
Health Insurance
6.
2 Extra Salaries Per Year
7.
And Much More…
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