FU
FukuIT Onsite Support Asia
LocationSingapore, Singapore, Singapore
Work modeon-site
Typefull-time
SeniorityMid
Experience2–4 yrs
DepartmentInformation Technology
Company size1,001–5,000 people
PostedFeb 12, 2026 · 8mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
2 to 4 years of working experience with desktop/network equipment in an IT environment, providing onsite support
Possess an ITE or Diploma in Computing, Electrical/Electronic Engineering, or a related field
Proficient in using a variety of office software, specifically Word, Excel, PowerPoint, SharePoint, and Outlook
Strong oral and written communication skills, especially in English
Excellent customer interface skills; proactive, independent, self-motivated, and able to work under pressure
Good interpersonal communication skills
Willingness to be on standby and available for ad-hoc work activities during off days or non-office hours
Ability to write technical support documentation is a plus
Ensure ethical and compliant behavior within the area of responsibility
Skills
Word
Excel
PowerPoint
SharePoint
Outlook
About the role
General Description
IT Onsite Support is responsible for managing day-to-day IT operations, with a primary focus on addressing end user requests and incidents. The ideal candidate should demonstrate strong technical skills, customer focus, attention to detail, problem-solving abilities, multitasking capability, and computer proficiency.
Responsibilities
Key Features of the Position
Essential Responsibilities and Duties:
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Provide second-line investigation and diagnosis for IT issues.
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Resolve and close incidents/service requests according to help desk procedures and within allocated timelines.
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Escalate unresolved incidents/service requests within agreed timescales.
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Log relevant incident/service request details as per help desk procedures.
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Communicate with clients regarding incident progress.
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Troubleshoot and resolve PC incidents and/or VIP requests.
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Ensure tickets are updated at all times until issues are resolved.
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Liaise with clients, other IT support groups, and third-party providers as necessary.
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Coordinate with vendors for hardware repair.
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Perform staging of PCs and laptops.
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Carry out IMAC (Install, Move, Add, and Change) activities.
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Administer mobile phone requests (Corporate SIM card).
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Provide support for Markets (Trading) with their unique workstation setups and requirements.
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Support night desk staff who work outside standard office hours.
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Prepare video conferences upon request.
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Assist with special event coverage.
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Create and maintain documentation.
Regulatory Responsibilities &/or Risk Management:
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Ensure ethical and compliant behavior within the area of responsibility by demonstrating appropriate values and behaviors, including but not limited to:
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Honesty and integrity
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Due care and diligence
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Fair dealing (treating customers fairly)
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Management of conflicts of interest
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Competence and continuous development
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Adequate risk management
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Compliance with applicable laws and regulations
Requirements
Skills Requirements of the Position
Personal and Social:
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Strong oral and written communication skills, especially in English.
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Ability to analyze, interpret, and apply regulatory material and internal controls.
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Willingness to be on standby and available for ad-hoc work activities during off days or non-office hours to support IT-related activities.
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Excellent customer interface skills; proactive, independent, self-motivated, and able to work under pressure.
•
Good interpersonal communication skills.
Professional and Technical:
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2 to 4 years of working experience with desktop/network equipment in an IT environment, providing onsite support.
•
Possess an ITE or Diploma in Computing, Electrical/Electronic Engineering, or a related field of study.
•
Proficient in using a variety of office software, specifically Word, Excel, PowerPoint, SharePoint, and Outlook.
•
Ability to write technical support documentation is a plus.
Reporting Line
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Functionally reports to Lead IT Onsite Support Asia.
Further Information
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Region/Division: Asia Information Technology
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Location: Singapore