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At a glanceSummarised by Seekless from the posting.
Must have9
High School Diploma/GED
Change Agility
Communication
Customer Problem Solving
Customer Service
Engaging People
Multitasking
Sales
Teamwork Orientation
Nice to have1
6 months of customer service and/or sales experience, Retail environment
Eligibility2
At least 18 years of age
Legally authorized to work in the United States
Skills
Digital tools
Benefits
Stock grant
Employee stock purchase plan
401(k)
Money coaches
Benefits
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
About the company
This is your signal. It’s better over here.
The secret to our success is a culture built on our obsession with creating extraordinary experiences—both for our people and for our customers. Your mission: bring your full self to work each day.
About the role
Mobile Associates (MA) are really brand ambassadors who build energy for customers for our products and services. They are passionate about the connected world and thrive in fast-paced environments, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers’ needs and have a passion for educating, demonstrating, and recommending the right T-Mobile solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert.
Job Responsibilities:
•
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
•
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
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Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
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Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
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Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
•
High School Diploma/GED (Required)
•
6 months of customer service and/or sales experience, Retail environment. (Preferred)