Customer Service Representative
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Before you apply
Salary$17 – $19/hr
LocationTempe, AZ, US
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentCustomer Service/Call Center
Company size8+ people
PostedJul 16, 2026 · 3mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
At least 1 year customer service call center experience
Intermediate computer proficiency with Microsoft applications such as Outlook, Word, & Excel
Experience using CRM systems
Strong critical thinking skills and attention to detail
Must be fluent in reading, writing and speaking English
High School Diploma or GED preferred
Industry experience is a plus
Service Titan & Dialpad experience is a plus
Spanish is a plus
Must be able to sit for long periods of time
Must pass a pre-employment background check and drug screen
Must be eligible to work in the United States without requiring visa sponsorship
Skills
Outlook
Word
Excel
CRM
Service Titan
Dialpad
Benefits
Health insurance
Dental
Vision
Paid time off
401(k)
Life insurance
Short term disability
Long term disability
HSA
FSA
Employee assistance program
Identity theft protection
Overview
Our Customer Service Reps, or CSR’s, work from our in-office call center delivering stellar customer service while handling inbound & outbound customer calls to schedule HVAC, Plumbing, & Water Treatment maintenance & service appointments. Additionally, CSR’s handle a variety of other calls such as payment and refund processing, billing updates, maintenance memberships, and other job related tasks as assigned. This is a metric-based position with fun added incentives! Plumbing & HVAC industry experience highly desirable. **Please note, this is an in-office position- we do not currently offer remote. Bilingual English-Spanish speaking is a plus!**
What’s In It For Me?
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Competitive Pay! $17-19 per hour plus commission
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Excellent Schedules! We pride ourselves in not over-working the team and having no work shortage!
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Dedicated on-going training, support, and career growth! We focus on continued education through hands-on classroom & on-the-job trainings, one on one’s, and small group trainings
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Paid Time Off, 6 Paid Holidays per year, PLUS get paid to take your birthday off! That’s right! Take some time off with your family throughout the year, our teams deserve it!
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Generous benefits package including multiple options for Health, Vision, and Dental plans for you and your family to choose from, plus Short-Term and Long-Term Disability options & Company Paid Life Insurance
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401K Retirement Plan with company match! Start contributing and earning that company match right away!
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Special Program Options: HSA, FSA, Free Employee Assistance Program, Legal Services, Identity Theft Protection, and more
Responsibilities
What Will I Do?
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Successfully handle high volume inbound & outbound customer service calls
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Respond to e-mail inquiries
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Expedite unresolved customer grievances to designated departments for further investigation
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Maintain accurate customer information and scheduled appointment details
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Actively promote and sell new or additional services or products when applicable
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Provide stellar customer service with a can-do attitude
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Successfully meet KPI performance metrics
Qualifications
Do I Have What it Takes?
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High School Diploma or GED preferred
•
At least 1 year customer service call center experience, industry experience is a plus
•
Intermediate computer proficiency particularly with Microsoft applications such as Outlook, Word, & Excel
•
Experience using CRM systems- Service Titan & Dialpad experience is a plus
•
Strong critical thinking skills and attention to detail
•
Must be fluent in reading, writing and speaking English, Spanish is a plus
•
Must be able to sit for long periods of time
•
Must pass a pre-employment background check and drug screen
Legal
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
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