Remote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa.
Role overview
You’ll be the first friendly voice UK customers hear, resolving queries and keeping them happy across chat, email and calls.
Key responsibilities
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Respond to customer queries via live chat, email and phone
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Log and track cases accurately in the CRM
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Resolve complaints calmly and escalate where needed
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Follow up to confirm issues are fully resolved
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Spot recurring issues and flag them to the team
What you’ll need
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Experience in a customer-facing or support role
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Familiarity with CRM or helpdesk software
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Clear, friendly written and spoken English
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Reliable home internet and a quiet space for UK-hours work
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Patience under pressure and a problem-solving mindset
Nice to have
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Experience in a UK-facing support role
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Familiarity with Zendesk or similar tools
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Exposure to live chat support
What’s on offer
A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with training and a clear path to grow within the team.