• Follow up on leads generated by personal effort, regular contact from within the industry, call-in/walk-in inquiries, in addition to the support enhancements from Bank advertising, and direct mail efforts.
• Conduct regulatory compliant loan pre-qualification interview. Explain and recommend the most appropriate available loan programs, based on a pre-qualification interview. Maintain a file of loan leads that do not immediately result in a formal application. Follow up on leads regularly until they apply for a loan with the Bank, apply for a loan with another lender, or withdraw from the mortgage market.
• Accept regulatory compliant residential mortgage loan applications from customers. Review applications for compliance with Bank, industry, and agency guidelines. Notify in a timely manner those applicants who do not qualify. Begin the processing of qualified applications as quickly as possible. Monitor the processing of the loan in accordance with Bank policies and procedures.