How We Think About Product Operations
Before describing the role, it is worth being clear about our beliefs because they shape everything about how we hire, what we value, and how we measure success.
Product Operations exists to make it easier for product teams to deliver citizen-centric outcomes at scale, with precision and reliability. Where Product Managers focus on “what” and “why”, Product Operations focuses on “how well” and “how efficiently” we deliver.
As a Product Ops Specialist (L2) or Senior Product Ops Specialist (L3) in DXD (Digital Excellence & Products Division), you are accountable for managing operational aspects of one or more digital products from implementation and ongoing support through to continuous improvement.
You develop operational strategies and work closely with cross-functional teams to deliver on product goals. You define operational requirements, prioritise improvements based on business impact, and ensure product operations run smoothly. At the senior level, you operate with high autonomy across a large or multi-product problem space — addressing complex, often unprecedented challenges, guiding others, and influencing practices beyond your immediate team.
In the GovTech context, this means shifting from ad-hoc coordination to sustained operating cadences — monthly portfolio reviews, ongoing voice-of-customer programmes, and standardised playbooks that scale across schools, agencies, and policy cycles without constantly reinventing the wheel.
You will support product operations within one or more assigned product areas, which may include:
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Parents-facing applications and services
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Teacher professional learning and development platforms
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Student Learning Space (SLS) and related ecosystem products
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National placement and registration services (e.g. OnePlacement)
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Platform & Infrastructure (e.g. Data, AI and Identity Management)
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HQ functions (e.g. HR and Corporate Finance)
Within this scope, you will partner closely with business owners (e.g. schools, HQ divisions, Academy of Singapore Teachers) and align with central DXD standards and practices.