We are seeking a skilled and motivated IT Support & Network Administrator to support and maintain the organization’s IT infrastructure, network devices, servers, and end-user systems. The successful candidate will be responsible for providing technical support, troubleshooting hardware and software issues, maintaining network connectivity, and assisting with the administration of Windows-based systems.
The role requires strong analytical and problem-solving abilities, good communication skills, and the ability to work effectively both independently and as part of a team.
Key Responsibilities
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Provide day-to-day technical support to users for hardware, software, network, and connectivity-related issues.
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Assist with the administration and maintenance of IT infrastructure and network systems.
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Configure, monitor, troubleshoot, and maintain network devices, including:
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Switches
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Routers
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Firewalls
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Wireless Access Points (WAPs)
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Assist with network connectivity, IP addressing, LAN/WAN, Wi-Fi, and basic network troubleshooting.
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Support the administration and maintenance of Windows Server and Windows Desktop operating systems.
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Install, configure, update, and troubleshoot computer hardware, software, and peripherals.
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Manage user accounts, system access, and basic security
Education Required
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Diploma in Information Technology or a related field from a recognized university or institution.
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Relevant fields include:
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Information Technology
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Computer Science
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Computer Engineering
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Computer Networks / Networking
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Networking & Cybersecurity
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Information Systems
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Or another closely related discipline.
Experience Required
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2 - 5 years of relevant experience in IT support, network administration, system administration, or IT infrastructure support.
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Practical experience with switches, routers, firewalls, and wireless access points.
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Experience supporting Windows desktop and Windows Server environments.
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Experience in troubleshooting hardware, software, network, and connectivity issues.
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Experience providing technical support to end users and resolving IT-related incidents.
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Fresh graduates with relevant technical knowledge may be considered for a Junior IT Support & Network Technician role.