BR
Brink’sAMS Performance Staff
LocationJakarta
Work modeon-site
SeniorityLead
Company size10,000+ people
PostedAug 12, 2026 · 2mo ago
Verified live1d ago
1. Performance Monitoring
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Monitor daily AMS operational performance and service delivery.
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Track key operational KPIs and Service Level Agreements (SLAs).
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Identify service gaps, delays, and operational issues affecting performance.
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Escalate critical issues to the relevant operational teams.
2. Data Analysis & Reporting
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Prepare daily, weekly, and monthly performance reports.
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Analyze operational trends and identify root causes of performance issues.
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Develop dashboards and performance metrics for management.
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Ensure the accuracy and integrity of operational data.
3. Service Level Management
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Monitor SLA compliance across all AMS operations.
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Coordinate with Operations, Monitoring, FLM, and CPC teams to improve service performance.
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Follow up on overdue service requests and unresolved operational issues.
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Support initiatives to improve customer service performance.
4. Continuous Improvement
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Recommend process improvements based on performance analysis.
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Identify operational inefficiencies and propose corrective actions.
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Participate in process optimization and quality improvement projects.
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Monitor the implementation of corrective and preventive actions.
5. Coordination & Communication
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Coordinate with Branch Operations, Monitoring Center, Logistics, Technical Support, and Customer Service.
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Provide performance updates to management.
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Support operational meetings with data analysis and performance presentations.
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Assist in resolving customer escalations related to operational performance.
6. Documentation & Compliance
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Maintain complete operational performance records.
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Ensure reports comply with company standards and customer requirements.
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Support internal and external audits related to operational performance.
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Ensure adherence to company policies and operational SOPs.